Mastering Client Consultations, Events - MicroCredential

Students studying this Online MicroCredential will benefit from the following:

 

• Live Classes provide the ideal opportunity for interaction with event industry specialists
   
• Small groups with strictly limited numbers (6) provide an exclusive, premium online learning experience
   
• Short, sharp, focused online training sessions designed to maximise the learning opportunity for participants.

Your Online MicroCredential Course "Mastering Client Consultations-Events" will cover the following:

 

1. Understanding Your Client: Needs, Objectives & Expectations

• Conducting insightful discovery sessions to uncover event goals and priorities

• Managing expectations and setting achievable outcomes from the outset

• Identifying key stakeholders and understanding client dynamics

 

2. Structuring the Consultation for Maximum Impact

• Creating a welcoming and professional first impression

• Guiding the conversation: Balancing active listening with informed guidance

• Essential questions to ask for effective planning and flawless delivery

• Navigating sensitive topics such as budget constraints, organisational politics, and expectations

 

3. Navigating Challenges & Closing with Confidence

• Managing indecision and addressing complex client concerns

• Presenting tailored solutions while maintaining a client-first approach

• Leading clients towards clear decisions with professionalism and clarity

• Following up strategically to build trust, reinforce value, and secure future bookings

In order to undertake your online classes you will need:

 

• A PC, laptop or tablet device with a webcam and reliable internet 
   
• A quiet space away from noise where you can participate in your online classes without distractions 
   
• You will be required to have your webcam on during your online classes as certification requires attendance and participation
   
• Certification requires 100% attendance of your online classes

Once you book your course place, you'll receive course enrolment confirmation within 48 hours. 

 

Then, one day prior to the online session, your course trainer will email you a link to join your online classes. You may to download a small piece of software before your first class - so it's a good idea to get ready approx 10 minutes before the class start time. 

 

At the beginning of the class, your trainer will explain to you how the functions of your online learning platform work and what to expect from your online session.

Short, Sharp, Focused & Specific Training

 

Our Virtual MicroCredentials are designed for participants looking to build their knowledge on a particular topic. These short online courses offer laser-focused training on specific skill sets, providing an excellent opportunity for professional development.

 

Taught live online by our industry specialists, our Virtual MicroCredentials enable you to enhance your expertise from the convenience of your location, with practical insights and real-world applicability.