Terms and Conditions

CORONAVIRUS UPDATE

To take into account the potential impact of the coronavirus on your study plans, please note the following updates to our terms and conditions for courses booked after 20 March 2020. The update applies to bookings on face-to-face courses delivered in London.

We are waiving transfer fees for any transfers requested up to four (4) weeks before your course start date. You can transfer to an alternative course start date in 2020 or 2021. If there are currently no suitable course dates for you, you may choose an alternative course at the same fee level or we will provide a credit that can be used against courses in 2020 or 2021. 

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Please note that where a transfer has been requested, any future cancellation of the course place will incur full cancellation fees, ie cancelation fees of 100% of course fees paid (However further transfer requests can be made) 

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N.B. apart from the above, standard terms and conditions apply

Standard Terms and Conditions

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• Recordings (audio or video) are not permitted during training sessions - however copies of presentations and additional resources will be provided electronically following your course (shared via dropbox.)

• International delegates are responsible for their own Visa arrangements. We are sorry but we cannot provide advice on visa requirements as each person and country situation varies. Please visit gov.uk for guidance

• Course content, host venue, site visits, catering and facilitators are correct at the time of publication but are subject to change in exigent circumstances. Replacement arrangements will be made to similar standards.

• Course fees are subject to change.

• Any discounted course fees or offers apply only to new bookings and will not be applied retrospectively to existing bookings. 

• We take the health and safety of our course participants seriously and delegates must follow any health and safety procedures as advised by the Host Training Centre, their Facilitator, transport officials or venues visited. Failure to do so, may result in the delegates removal from the course.

• Provision of a Certificate of Completion requires 100% attendance. Participants who are unable to achieve the required attendance (i.e. due to illness or emergency) will be provided with a Statement of Participation for subject areas they were able to attend.

• After booking and paying online, a participant registration form will be emailed to you for completion, along with your course joining instructions.

• We are not liable or responsible in whole or in part for any damage or loss resulting from the use of this website and its contents.

• In respect of all linked third-party websites, The Event School London cannot accept liability for their content or any information they provide.

Invoices 

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• If you wish to request an invoice to make payment for your course, please email  

• For invoice payments- please note that bookings are not confirmed until payment has been received. 

Cancellation & Refund Policy

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In the case of cancellation by us

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We reserve the right to cancel a course in the event of exigent circumstances. In the event of course cancellation, in the first instance, a transfer to alternative course dates may be offered. Where suitable alternative course dates can't be offered and/or agreed, we will refund course fees paid. (For clarity, no expenses will be reimbursed e.g. We do not take responsibility for any other costs incurred by the student including accommodation or travel expenses. If you are travelling to London for your course, we recommend considering appropriate insurance and checking carefully the cancellation terms of your accommodation and transport carriers.) 

In the case of cancellation by you:

• If you cancel your course place up until four (4) weeks in advance of the scheduled start date, there is a 20% cancellation fee and 80% of fees will be refunded.

• If you cancel within four (4) weeks of the scheduled start date, there is a 100% cancellation fee and no refund applies.

• If you cancel a course place that you have transferred onto - there is a 100% cancellation fee and no refund applies.

Course fees are non-refundable other than in the above circumstances. 

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Refunds when approved are processed within 30 days.

By completing a  course booking and making a payment, you agree to the above Terms and Conditions.

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Disclaimer​

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The information on this website and in our marketing materials may be subject to change or alteration at any time. It is therefore important that you check for the latest information before booking. We also reserve the right to update or change these Terms and Conditions at any time without notice.  We reserve the right to revoke access to the website indefinitely for any reason.

These terms do not affect your statutory rights.

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Privacy​ Policy

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This policy explains how The Event School London collects, uses and protects the information you give us when accessing our services. When you provide us with your personal information you are agreeing to this policy and consenting to our collection and use of that information as set out in this policy. This policy may be subject to change. Please check this page regularly to view the latest version.

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When you access our services, we will collect certain information about you. This includes, but is not limited to: your full name, postal address, email address, phone numbers, record of your interactions with us and we use cookies. Please note that we do not collect or store any credit/debit card details in our database. However, we may hold bank or card details if supplied for payments or payment plans.

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We collect your data to help improve our services, products and communication. We may use your data to contact you with information you have requested, inform you about new products or services, newsletters, carry out contractual obligations or to grant you your qualification upon course completion. We may also use your information for other marketing purposes. There will be an option to opt out of marketing communications sent to you. We may disclose your information if legally required to do so.

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We are committed to safeguarding your personal information from theft or misuse. The ways in which we protect your data include: contractual agreements that require compliance with the Data Protection Act 1998 and all applicable legislation, such as with banks; passwords and server encryption; employee access controls and restrictions.

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There may be circumstances where we collect sensitive personal information for example regarding medical conditions or disabilities. This information would only be relevant if you feel it might affect your ability to attend one of our courses. These would be to ensure we meet any accessibility requirements and to ensure equal opportunities for our students. To protect your sensitive information, we: only ask for it if it may affect your safety or impact your equality of opportunity on our courses; only provide access to the details of your medical condition or disability to those who need to know, in order to meet your needs on the course.

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We may share your information with third-party organisations, such as our accrediting body, The CPD Certification Service or WiX, our website booking and accounting platform or our Associate Trainers who are delivering your course.

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If you have any questions about this policy, please email us at  or call 0203 239 0950.

CONTACT US

Need some advice about our courses?  

Contact us with your query and we'll be happy to help.

         +44 (0) 203 239 0950