During your CPD Certified Prepare to Deliver Excellent Customer Service Online Course you will learn:

 

Section 1: The principles of customer service in an organisation

 

Learn about the policies and procedures for customer service and the dangers of poor customer service.

 

Section 2: How customer needs and expectations are identified

 

Discover how to identify what resources are needed when completing planned activities as well as how best to assess and support team performance in achieving objectives.

 

Section 3: How to balance customer expectations against the organisation’s offer

 

Learn the limitations of customer service and how to meet customer expectations outside of the organisation’s offer.

 

Section 4: How complaints are handled

 

Understand what leads a customer to complain, how to find resolutions to complaint, the impact of complaints and why complaints are monitored.

 

Section 5: Legislation relating to customer service

 

Discover the customer-related legislation involved in customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.

 

Upon completing your online Prepare to Deliver Excellent Customer Service skills training course, you could progress on to the following courses:

 

• Certificate in Digital Marketing
   
• Certificate in Event Management
   
• Certificate in Venue Management
   
• Induction of New Staff (CPD Certified)
   
• Planning and Allocating Work (CPD Certified)
   
• Organising and Delegating (CPD Certified)
   
• Leading and Motivating a Team (CPD Certified)
   
• Solving Problems and Making Decisions (CPD Certified)
   
•  Performance Management (CPD Certified)
   
• Discipline in the Workplace (CPD Certified)
   
• Conflict Management (CPD Certified)
   
•  Understanding Equality and Diversity (CPD Certified)
   
• Rights and Responsibilities (CPD Certified)
   
• Stress Management (CPD Certified)
   
• Principles of Leadership and Management (CPD Certified)

So, what is CPD?

 

CPD stands for Continuing Professional Development (CPD) and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

 

CPD combines different methodologies to learning, such as training workshops, conferences and events, e-learning programs, best practice techniques and ideas sharing, all focused for an individual to improve and have effective professional development. 

 

A structured, practical and methodical approach to learning helps employers across industries to keep key staff and develop the skills & knowledge in their organisations to maintain a sustainable and competitive advantage.

 

Engaging in Continuing Professional Development ensures that both academic and practical qualifications do not become out-dated or obsolete; allowing individuals to continually ‘up skill’ or ‘re-skill’ themselves, regardless of occupation, age or educational level.

 

About the CPD Certification Service

 

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies.

 

The CPD Certification Service provides support, advice and recognised independent CPD accreditation compatible with global CPD principles.

 

This course is CPD Certified with the CPD Certification Service

Online Course Assessment - Prepare to Deliver Excellent Customer Service

 

This Prepare to Deliver Excellent Customer Service course is an auto-marked programme. 

 

This means that you will be assessed throughout your online course by a series of assessment questions which are built into the course. These are then auto-marked. 

 

What happens if I don't pass an assessment?

 

You will have the opportunity to re-attempt and re-submit the assessments you didn’t pass first time round.

 

• Learners must be over the age of 18
   
• Competent English language skills (reading, written and comprehension) 
   
• Competent Computer Literacy - this is a fully online course. You will need to log-in via a website, navigating through the coursework using arrows or mouse movements and on occasion entering characters using the keyboard.

Frequently Asked Questions for our MicroCredentials

 

How long do I have to complete the Course?

 

You can complete your online MicroCredential course within a 12 month enrolment period.

 

What does Fully Online mean?

 

Fully Online Learning is a way of learning remotely without attending lessons in a classroom or having face to face contact with a Tutor.

This means you can study at your own pace, in your own home, at a time that suits you, with the freedom to revisit areas of the course as little or as much as you like without having to keep the same pace as others.

 

Fully Online Learning allows you to study around current commitments such as work, family and hobbies, and is a much more cost-effective way to learn than taking a full-time course by saving costs incurred in travelling.

 

How will I access my online learning?

 

Through our online learning platform, EQUAL, you will have access to an extensive range of learning materials, created using engaging and interactive content, with features to suit any learner that may include a range of formats including:

 

• Videos
• Games and Quizzes
• Interactive Case Studies
• Access to Resources
• Useful External Links
• Key facts, further research and further reading
• Auto-saving to prevent any loss of work.

 

What devices can I use to access my online learning

 

Our Online MicroCredential online courses can be completed on your preferred device to allow for complete flexibility as to where, when and how you want to learn.

 

How am I assessed?

 

This Manual Handling  course is an auto-marked programme.  This means that you will be assessed throughout your online course by a series of assessment questions which are built into the course. These are then auto-marked. 

 

What happens if I don't pass an assessment?

 

You will have the opportunity to re-attempt and re-submit the assessments you didn’t pass first time round.

 

How long will it take for my certificate to arrive?

 

You will receive an e-certificate upon successful completion of your online course

 

Is this course externally certified?

 

Yes. This course is awarded by TSN and fully certified by The CPD Certification Service. CPD Certification is recognised throughout the UK and internationally.

 

Do I have contact with a Tutor?

 

No, our fully online MicroCredentials are undertaken through our automated online learning system, EQUAL.

 

Can you invoice my company for this course?

 

Yes, but please be aware that your enrolment won't be confirmed until the invoice has been paid, and we hold a provisional booking for your for a maximum of 30 days. If you prefer and wish to get started quickly, you can book and pay for your course place personally and we can then provide a copy of a paid invoice for your course payment on request.